Surfing Silver Body Jewelry, Belly Rings, Plugs, Nose Rings

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FAQ

1. How can I contact Surfing Silver?

We are available 24/7 via email at support@surfingsilver.com Please feel free to contact us with any questions of comments!

2. Do you charge sales tax?

Sales tax is only charged in the state of California at the rate of %9.75. All other states are tax free!

3. What payment methods do you accept?

We accept all of the following payment methods: Credit Cards (Visa, Mastercard, and Discover via Authorize.net), Paypal, Google Checkout, Money Order, and Cashier's check.

1. How can I buy wholesale?

Many of our items are already setup in wholesale packages with discounts fixed into the price. We can, however, offer even larger discounts for large purchases. If you are purchasing over $150 in jewelry please email us at support@surfingsilver.com . We always strive to give our customers the lowest possible prices and will give a larger discount on these orders.

2. Do I have to pay sales tax if I am buying wholesale?

For orders over $150 in the state of California we can remove sales tax. In order to remove sales tax please contact us at support@surfingsilver.com to receive instructions on how to send us a copy of your CA Sales Permit. We can only remove tax with proof of sales permit. All other states outside of California are already exempt from sales tax.

3. We are looking for other items that aren't shown on your site. Can we make a custom order?

We maintain strong relationships with our manufactures and can have any type of jewelry made in bulk. For custom order please contact us directly at support@surfingsilver.com .

1. How much is shipping?

Shipping can be automatically calculated in our checkout. Please add your items to your basket and then click the calculate shipping button. This will give you an accurate shipping quote. For orders over $75 shipping is free. Please contact us at support@surfingsilver.com to receive free shipping on your order.

2. How long does it take to receive my item?

All our items are in stock and ready to ship once your order is received. Orders will ship within 1 business day of placing your order. Normal shipping time is 3-6 business days for U.S. orders and 5-10 business days for international orders.

3. Do you combine shipping?

Yes. We offer combine shipping for multiple item purchases. Please use our checkout to see your discounted rate.

4 Which shipping company do you use?

We ship most items via USPS priority or 1st Class Mail (2-4 business days). Larger orders will ship via Fedex.

RETURNS & EXCHANGES

1. What is your Return Policy?

We stand behind our Body Jewelry and Silver Jewelry. We offer our customers a 100% satisfaction policy on these items. To return your item you must email us at within 3 days of receiving it. The item must be postmarked no later then 5 days from the day of your receipt. The jewelry must be in unworn brand new condition to receive a refund. There will be a 10% restocking fee.

2. Can I exchange an item if the item does not fit or I want something else?

Yes. We do accept exchanges for all unworn jewelry. Please contact us within 3 days of your receipt and we will accommodate your product exchange needs.

3. Are there items you will not accept a return on?

Any body jewelry item that has been worn cannot be returned due to Hygienic reasons. This is for the safety of our customers.

ONLINE SECURITY & PRIVACY

1. Is shopping on surfing4silver.com safe?

Yes, our site is protected and secured using SSL provided by Channel Advisor. All of your personal information is encrypted using 128bit encryption. You are 100% secure when shopping with us.

2. How do you protect our information?

At Surfing Silver we implement a variety of security measures to maintain the safety of your personal information.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely and PCI Scanning to actively protect our servers from hackers and other vulnerabilities. SSL is provided by Channel Advisor to protect your checkout.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

3. Do you share any of the information given to you during checkout?

No, all information given to us via checkout is secure and only used in the processing, packaging, and shipping of your order. We do not share any information with 3rd party companies.